Note: This terms and conditions document is a legally binding agreement between you ("Member") and mygame ("Platform"). The latest version of this document takes effect from 1 January 2026. Any changes will be communicated via your registered email at least 7 days before taking effect.
1. Definitions and Interpretation
In this terms and conditions document, the following words and expressions carry the meanings stated below unless the context requires otherwise:
- "Platform" refers to the mygame website accessible via mygame.bar and all associated mobile applications.
- "Member" refers to any individual who has registered a valid account on the mygame platform.
- "Account" refers to the personal account registered by a member to access mygame services.
- "Balance" refers to the actual cash credit balance in a member's account, excluding any unreleased bonus amounts.
- "Bonus" refers to free credits, cashback, or other promotional rewards granted by mygame to members subject to specific terms.
- "Withdrawal" refers to the process of transferring funds from a mygame account to a bank account or e-Wallet registered in the member's name.
- "KYC" (Know Your Customer) refers to the identity verification process required by mygame before processing withdrawals above a certain limit.
- "Responsible Gaming" refers to the practices and tools provided by mygame to help members manage their gaming activity responsibly.
2. Membership Eligibility
To register and use the mygame platform, you must meet all of the following eligibility requirements:
- Be at least 18 years old at the time of registration. mygame does not permit underage individuals to use this platform under any circumstances.
- Residing in a geographic region where use of the mygame platform is permitted under local law. It is your responsibility to ensure compliance with the laws of your country.
- Never been banned or suspended from the mygame platform previously due to a terms violation.
- Register under your own name and not on behalf of another party. Each individual is only permitted to hold one (1) active account.
- Have full legal capacity to enter into a legally binding agreement.
Mygame reserves the right to request proof of age at any time. Accounts proven to belong to individuals under 18 will be terminated immediately and all funds frozen pending investigation.
3. Registration and Account Management
During registration, you are required to provide truthful, accurate, and current information. False or misleading information is grounds for account termination without notice.
- Each member is only permitted to hold one account only. Holding more than one account (including accounts of family members using the same device or network) may result in all such accounts being suspended.
- You are solely responsible for the security of your password and account login details. mygame will not be held liable for any losses arising from unauthorised access caused by your own negligence.
- If you suspect your account has been compromised, please contact the mygame support team immediately via live chat, available 24/7.
- Account details such as full name, phone number, and bank information can only be updated after a successful KYC verification.
- Mygame reserves the right to temporarily freeze an account to conduct routine security checks or to meet regulatory compliance requirements.
4. Deposits and Payment Methods
Mygame accepts a range of payment methods suited to users in Malaysia, including FPX bank transfer, Touch 'n Go eWallet, GrabPay, and DuitNow. All deposits are processed in Malaysian Ringgit (MYR).
- The minimum deposit amount is RM10 for most payment methods, subject to limits set by the respective payment providers.
- Deposits are typically credited to your mygame account within 1 to 5 minutes after the transaction is confirmed by the payment provider.
- If a deposit is not credited within 30 minutes, please contact customer support with proof of transaction for prompt investigation.
- Mygame does not charge any processing fees on deposits. However, third-party payment providers may apply their own fees, which are beyond mygame's control.
- All deposited funds must be used for gaming purposes on the mygame platform only and may not be used as a banking facility or for fund transfers to third parties.
- Mygame reserves the right to reject deposits suspected of being linked to illegal activity, fraud, or money laundering.
5. Withdrawal of Winnings
Your winnings belong entirely to you. mygame is committed to processing all valid withdrawals promptly and transparently with no hidden deductions.
- The minimum withdrawal amount is RM30 per transaction. Withdrawals are processed within 1 to 24 hours on business days after verification is approved.
- Withdrawals must be made to a bank account or e-Wallet registered under the same name as your mygame account. Transfers to third parties are strictly prohibited.
- First withdrawal or withdrawals exceeding RM5,000 requires completion of the full KYC process, including submission of a MyKad copy and proof of current address.
- Any bonus that has not met the specified wagering requirements cannot be withdrawn until those requirements are fully satisfied.
- Mygame reserves the right to suspend a withdrawal while an investigation is ongoing if there are indicators of suspicious activity on the account in question.
- Daily and monthly withdrawal limits vary by membership tier. VIP members enjoy higher withdrawal limits compared to standard members.
6. Bonuses, Promotions and Rewards
Mygame offers a variety of exciting promotions and bonuses from time to time. Each promotion is subject to specific terms stated in the relevant promotion's terms, in addition to the following general conditions:
- All bonuses are subject to wagering requirement (rollover) that must be met before winnings from that bonus can be withdrawn. The wagering requirement for each promotion is clearly stated on the relevant promotion page.
- Bonuses may only be claimed once unless stated otherwise. Attempting to claim the same bonus multiple times through different accounts is considered fraud.
- Mygame reserves the right to cancel bonuses and any winnings derived from them if promotional abuse is detected, including the use of low-risk wagering methods designed to circumvent rollover requirements.
- Bonuses are non-transferable between accounts and have no direct cash value unless wagering requirements have been met.
- The validity period of each bonus is stated in the relevant promotion terms. Expired bonuses cannot be reactivated.
- Mygame reserves the right to modify, suspend, or terminate any promotion at any time with or without prior notice.
7. Game Rules
All games offered on the mygame platform are operated using a random number generator (RNG) certified by independent third-party auditing bodies to ensure fairness and transparency in every game outcome.
- Game results are final once confirmed by the system. mygame cannot reverse completed game outcomes unless a proven technical fault has demonstrably affected the result.
- In the event of a technical disruption or disconnection during an active game, mygame will restore the session to the last recorded server state as soon as the connection is re-established.
- Confirmed bets cannot be cancelled. Please review your wagering amount carefully before confirming.
- For Live Casino games, results announced by the dealer are final and binding. Any dispute must be submitted within 24 hours of the game concluding.
- For sports betting, the odds displayed at the time of bet placement are the ones that apply. Odds changes after a bet is confirmed do not affect your bet.
- Mygame reserves the right to void and refund bets if a significant error in published odds is identified due to technical or human error.
8. Prohibited Member Conduct
To maintain a fair and safe gaming environment for all members, the following activities are strictly prohibited and may result in account suspension or termination:
- Holding more than one account or allowing others to use your account.
- Money laundering — using the mygame platform to conceal or transfer funds obtained through illegal means.
- Collusion — colluding with other members to gain an unfair advantage in games.
- Use of automated software (bots, scripts, or other automated tools) to play or place bets.
- Exploitation of system vulnerabilities — exploiting technical errors or software bugs for unauthorized gain.
- Bonus abuse — registering fake accounts or using false information to claim multiple promotions.
- Threats or harassment against mygame staff or other members through any communication channel.
Mygame reserves the right to investigate any account suspected of violating these rules and to take appropriate action, including seizure of funds obtained unlawfully.
9. Privacy and Data Security
Mygame takes the personal data protection of all members seriously. Our data management fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA).
- Personal information you provide during registration is collected solely for identity verification, transaction processing, and service communications.
- Mygame uses 256-bit SSL encryption for all data transfers between your browser and our servers, ensuring your sensitive information cannot be intercepted.
- Your data will not be sold or shared with third parties for marketing purposes without your explicit consent.
- Financial transaction records are stored on secure servers and are only accessible by authorised mygame staff.
- You have the right to request access to your personal data, apply for corrections, or request data deletion subject to applicable legal requirements.
For more details on how we handle your personal data, please refer to Privacy Policy our complete.
10. Account Termination and Closure
Either you or mygame may terminate this agreement and close your account at any time, subject to the following conditions:
- Closure by member: You may request account closure at any time through your account settings or by contacting customer support. Any eligible net balance will be refunded in accordance with the standard withdrawal process.
- Closure by mygame: mygame reserves the right to close your account with 7 days' notice if you no longer meet the membership eligibility criteria or for business reasons.
- Immediate termination: mygame reserves the right to close your account immediately without notice if there is evidence of serious terms violations such as fraud, money laundering, or collusion.
- Upon account closure, all bonus balances that have not met rollover requirements will be forfeited. Net real-money balances will be returned after all relevant investigations are completed.
- Members whose accounts have been closed due to a terms violation are not permitted to re-register without written approval from mygame management.
11. Liability Limits and Disclaimer
Use of the mygame platform is at your own risk. mygame will not be liable for any loss or damage arising from:
- Service disruptions or unavailability caused by system maintenance, force majeure, or factors beyond mygame's reasonable control.
- Financial losses resulting from betting or gaming decisions made by the member. Remember that all games carry risk and winnings are not guaranteed.
- Unauthorised access to your account resulting from your own negligence in safeguarding your login credentials.
- Delays in transaction processing caused by third-party payment providers.
- Sports betting outcomes affected by unforeseen factors such as match cancellations, changes to competition format, or decisions by sports regulatory bodies.
The maximum liability of mygame to you under any circumstances shall not exceed the total net deposits made by you in the 30 days preceding the relevant claim.
12. Amendments to Terms and Conditions
Mygame reserves the right to update or amend these terms and conditions at any time. All amendments will take effect as follows:
- Material amendments will be communicated to all active members via their registered email at least 7 days before the effective date.
- Minor amendments such as language corrections or factual clarifications may take effect immediately without prior notice.
- Continued use of the mygame platform after the effective date of any amendment constitutes acceptance of the revised terms.
- If you disagree with any amendment, you have the right to close your account before the amendment's effective date with no penalty.
- The version of the terms in effect on the date a dispute arises will be the version applied in resolving that dispute.
For any enquiries regarding these terms and conditions, contact the mygame support team via live chat available 24/7 or by email at [email protected]. We will respond to all enquiries within 24 hours.